Frequently Asked Questions

The National Disability Insurance Scheme (NDIS) is an Australian government program that provides support to people with permanent and significant disability. To be eligible, you must be under 65 years old, live in Australia, and have a permanent disability that significantly affects your ability to participate in everyday activities. You can apply through the NDIS website or contact us for assistance with the application process.

We provide a comprehensive range of NDIS support services including personal care, community participation, household tasks, transport assistance, meal preparation, skill development, daily living support, shopping assistance, employment support, and recreation programs. All our services are tailored to your individual needs and goals.

Getting started is easy. You can register as a new participant through our website, call us directly, or have your support coordinator refer you to our services. Once we receive your information, we'll contact you within 24 hours to discuss your needs and begin creating a personalised support plan.

Our services are funded through your NDIS plan. We charge in accordance with the NDIS Price Guide and will work within your plan budget. There are no hidden fees, and we'll always discuss costs with you upfront. If you're not sure about your funding, we can help you understand your plan and how to use it effectively.

Yes, we believe in giving you choice and control over your support. We'll work with you to match you with support workers who align with your preferences, needs, and goals. If at any time you're not satisfied with your support worker, we can arrange a change.

All our support workers are carefully selected and thoroughly screened. They hold relevant qualifications in disability support, have current NDIS Worker Screening Checks, First Aid and CPR certifications, and undergo regular training in person-centred care practices. We invest in ongoing professional development to ensure the highest quality support.

We provide services across multiple regions in Western Australia. Contact us to confirm if we service your area. We're continuously expanding our service areas to reach more communities.

We understand that life doesn't always follow a schedule. We offer flexible service times including evenings and weekends, and we can adjust your support as your needs change. We work with you to create a schedule that fits your lifestyle and helps you achieve your goals.

We understand that plans change. We ask for at least 24 hours notice for cancellations or rescheduling when possible. This helps us manage our team's schedules and ensure we can accommodate your needs. Contact us as soon as you know you need to make a change.

Quality and safety are our top priorities. We maintain comprehensive policies and procedures, conduct regular audits and reviews, provide ongoing staff training, implement incident reporting and management systems, and actively seek feedback from participants and families. We're committed to continuous improvement in all aspects of our service delivery.

Absolutely. We encourage family involvement and believe that strong support networks are essential. With your consent, we're happy to communicate with family members, include them in planning meetings, and work collaboratively to ensure you receive the best possible support.

We take all feedback seriously and have a clear complaints process. You can speak directly with your support worker, contact our service manager, or submit a formal complaint through our website or by phone. We'll work with you to resolve any concerns quickly and fairly. You also have the right to contact the NDIS Quality and Safeguards Commission.